HOW TO FIX TUNNELING
To prevent tunneling, the general rule is to burn your candle one hour for every 1 inch in diameter of the candle. However, since our candles are double wicked, you only have to burn about one hour to get the top layer of the candle liquefy from edge to edge.
If your candle already started developing tunneling, use aluminum foils to fix tunneling. You can get rid of that unsightly tunnel by folding a piece of aluminum foil in half, wrapping it around the candle, and then folding it up over the flame like a tent (leaving a hole for it to get oxygen). Keep the foil on for about 30 minutes, and all of that built-up wax should be melted off the sides.